Accounts and Orders

Opening an Account

If you are a new customer and would like to open an account with us, you can do this simply by emailing us at to request a new account application form.

Once your request is received, and approved, your account can be set up and we will contact you with a welcome email which will contain your unique NEB Customer Account Number, as well as all our company information including how to order, our contact details for help & queries and our Payment Terms. You will then be able to place your first order straight away. Once you have your NEB Account Number you can also register on our web site for online ordering.


Placing an order with NEB (UK) couldn't be simpler

All you need is your unique NEB Customer Account Number and a valid Purchase Order number, which should be obtained from your Purchasing Office.

You can then send us your official order, quoting your NEB Customer Account Number, with all the required information for processing.

There are several ways in which you can order from us:

Web: Browse for prices and stock availability; register to view your customer-specific prices online.
Free Phone: 0800 318486
Phone: 01462 420616
Free Fax: 0800 435682
Fax: 01462 421057
Post: 75-77 Knowl Piece, Wilbury Way, Hitchin, Herts SG4 0TY


More information about your orders

Delivery Charges
All UK mainland shipments are free of delivery, ice and dry ice charges. Shipping charges will apply for exported goods. 

VAT Exemption
If your orders are VAT exempt we will require a VAT certificate with each order you place, or you can consolidate your exemption by signing a monthly exemption declaration; please contact Customer Support for more information.

Accounts Enquiries
You can contact the NEB UK Accounts department in one of two ways:
Free Phone: 0800 6522891.

We would like to encourage all our customers to pay via BACS, where payments are quick and easy. If you would like to pay us like this, please contact us and we will be happy to send you our bank details.

Payment Terms
Payment is strictly 30 days from date of invoice. If you exceed these terms of payment we reserve the right to charge a late payment fee of 1% above the Bank of England base rate on each unpaid invoice. See Terms of Sale for details.

Remittance Advice Notes
Your Remittance Advice Notes can be sent to us via fax or email.
Free Fax: 0800 318486


Return of Goods

Any errors associated with your order must be reported to NEB (UK) Ltd within 24 hours of receipt. Items ordered in error may be returned unopened with the packaging intact for a product credit. We reserve the right to charge a 15% restocking charge for items ordered in error.